We try diligently to give our clients the greatest nutrition advice as well as products. Before making a purchase, please carefully read our no refund and return policy.
1.Products
1.1 All purchases of goods are considered final. With the exception of the following situations, we do not give refunds, returns, or exchanges.
- Products that were received faulty or damaged.
- Products that differ drastically from the website’s description have been delivered.
1.2. You must tell us within 48 hours of receiving the goods if it is damaged or faulty in order to be eligible for a return or refund.
2.Shipping
After receiving the order, we typically send the item within 24 to 48 hours of business hours. Although delivery timeframes vary depending on your location, on average it takes 7 to 10 working days to get the items delivered at your door. However, during natural disasters, celebrations, or unanticipated events that might complicate logistical preparation, delivery may vary.
3.Nutrition Counseling Services
3.1. All payments made for nutrition counseling services are final and non-refundable.
3.2. In the event that you are unhappy with our counseling services, we invite you to contact our customer care staff so they can help you with any problems or concerns.
4.Exceptions
4.1. Management of RD Nutrition Pvt Ltd shall have the final say in exceptional events when a refund or return is deemed acceptable.
4.2.Refunds, if any, will be handled using the original payment method within a fair amount of time.
5.Return/Refund Procedure
5.1. To begin a return for damaged or faulty goods, please get in touch with our customer care staff within the allotted time limit.
5.2. You can be asked to show photographic proof or other forms of paperwork to back up your claim.
5.3. “For international payments, we will take 7-10 working days to refund for any issue.”
6.Shipping Cost
6.1. Customers are liable for the expenses of returning items, unless there is an error on our end that necessitates the return.
7.Amendments to this Policy
This policy on returns and no-refunds is subject to change at any period, and we retain the right to do so. After the revised policy is posted on our website, any modifications become effective immediately.
8.Terms Agreement
By using our website to make a purchase, you confirm that you have read and comprehended our return and no-refund policy.
9.Contact Us
Please get in touch with our customer support staff if you have any queries or complaints regarding our no refund and return policy.
